Privacy policy

Last updated: 25 October 2026

Ring is an order-ready paging service for shops: customers follow their order on their phone and it rings when the order is ready. This page explains what we collect and why.

From customers

• The order number they type or scan. We never ask for a name, phone number or email.
• Tracking state: whether the page is open, when alerts were turned on, and when “I’m on my way” was tapped. Shop staff see it and it feeds the shop’s analytics.
• The browser’s notification subscription, if the customer allows notifications, used only to send “Your order is ready”.
• The language the customer chose, so the notification arrives in it.
• No location and no advertising trackers.

From shops

• The shop name and the owner’s username. Passwords are stored hashed and cannot be read.
• Orders and their times (created, ready, picked up) and notes written by staff. Notes are never shown to customers.
• Names of devices linked to the shop.
• If the shop connects its POS: only the receipt number and its note, to create the order. We do not receive prices or payment data.
• A custom ringtone, if the owner uploads one; it is a public sound file customers hear.

How we use it

Only to run the service: showing order status to customers, sending the alert, and showing analytics to the shop owner. We do not sell data or share it for advertising.

Service providers

• Google Firebase, to store data and sign in devices.
• Our hosting provider, which may keep short-lived technical logs such as IP addresses.
• Browser push services (Google, Apple, Mozilla), to deliver “Your order is ready”.

Retention and deletion

The shop owner can delete orders at any time from the dashboard. When a shop is deleted, all its orders, devices and login data are deleted.

Contact

For any privacy question contact us on WhatsApp: +962799412870.